Online Support

If you need any help you can contact Edward on: 07432381831

Or email online@sallyclarke.com

You may also quickly find answers to your questions on our FAQ page.

Frequently asked questions

Who can I contact if there if I have a question that is not on this list?

Edward is always just an email or phone call away – you can contact him via:

Email: online@sallyclarke.com

Mobile: 07432381831

Where is everything made?

Our Production Kitchen is based in Notting Hill, a stone’s throw from our shop in Westbourne Grove.

Our Production Kitchen chefs create a wide range of take home dishes for our retail customers, such as meals to reheat and serve at home for Lunch or Dinner, soups, pasta sauces, pies and pasties, jams and marmalades, all using fresh ingredients, prepared and cooked in the traditional way. 

Our Bakery produces a full range of breads and pastries together with a seasonally changing range of cakes, sweet and savoury tarts, muffins and cookies.

Clarke’s Restaurant has had the pleasure of cooking for home delivery over the past lockdown year, everything having been prepared cooked and served by our Restaurant chefs, using the same quality techniques and ingredients that makes Clarke’s the restaurant it is.

When is this available?

Everything is made to order; normally our teams will get to work the same day as your order arrives, although depending on the item, it may take a day or 2 to produce. We try to offer next day delivery (before 12 noon the day before) on everything, unless the products themselves require more time and attention (our 48 sourdough breads or 72 hour Beef Wellington for example).

Our Restaurant home delivery is currently available Tuesday – Saturday.

Do you do delivery and collection?

Yes! We offer collection from our shop at 121, Kensington Church Street, and we arrange central London deliveries via our affiliation with ecofleet’s sustainable bikes.

Where can I get my order delivered?

We are currently delivering to the following postcodes:

W11, W10, W8, W14, W2, W9, SW5, W12, SW7, NW8, W6, SW10, SW3, W1, SW6, NW1, SW1, WC2, WC1, SW11, N1C, SW8, EC1, SE11, EC4, SE1, SW4, EC2, SE17, SW18, SW9, SW13, EC3, SE5, N1, SW12, E2, E1, SW2, E1W, SE16, E8, E14, SW1V, W1H, SW1X, SW1P, W1U, W1W, WC1X, W1G, WC1N, W1T, SW1A, SW1W, W1A, SW1Y, WC2A, EC1V, NW6, NW3, NW10, NW5, SW15, SW14, SW19, SW16, SE19

If you fall outside of our catchment area, please get in touch with Edward at online@sallyclarke.com and we will try our best to accommodate you.

When can I get my order delivered?

We offer delivery every day of the week. If you order from our online Shop,
you can choose up to 20 days in advance with 3 different time windows:

8:00 – 9:30, 12:00 – 13:30 and 16:00 – 17:30.

If you order from our Restaurant, your order will arrive between 10:30 and 13:30.

Where can I find shop opening times, phone numbers and addresses?

Please visit sallyclarke.com/our-shops/ for up-to-date information about our shops.

What should I do with my packaging?

The box you receive is made of craft cardboard, so it is easily recycled, and we have also moved to plant-based biodegradable cellophane for all other containers.

How can I stay up to date with everything Sally Clarke?

You can subscribe to our mailing list: https://www.sallyclarke.com/subscribe/

Or follow our Instagram accounts:

@sallyclarkeltd

@sallyclarkeshop

@sallyclarkebakery

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