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Frequently asked questions

Who can I contact if there if I have a question that is not on this list?

Manuel and Alexander are always just an email or phone call away – you can contact them by email or phone:


Shop: 020 7229 2190 (Campden Street)

Shop: 020 4511 6161 (Westbourne Grove)

Where is everything made?

Our production kitchen is based in Notting Hill, a stone’s throw from our shop in Westbourne Grove.

Our production kitchen chefs create a wide range of take-home dishes for our retail customers, such as meals to reheat and serve at home for lunch or dinner, soups, pasta sauces, pies and pasties, jams and marmalades, all using fresh ingredients, prepared and cooked in the traditional way. 

Our bakery produces a full range of breads and pastries together with a seasonally changing range of cakes, sweet and savoury tarts, muffins, and cookies.

When is this available?

Everything is made to order: Our teams typically get to work the same day as your order arrives although, depending on the item, it may take a day or two to produce. We try to offer next-day delivery (before 12 noon the day before) on everything unless the products themselves require more time and attention (our 48 sourdough breads or 72-hour Beef Wellington for example).

Do you do delivery and collection?

Yes! We offer collection from our shop at 121, Kensington Church Street, and we arrange central London deliveries through our affiliation with ecofleet’s sustainable bikes.

Where can I get my order delivered?

We are currently delivering to the following postcodes:

W11, W10, W8, W14, W2, W9, SW5, W12, SW7, NW8, W6, SW10, SW3, W1, SW6, NW1, SW1, WC2, WC1, SW11, N1C, SW8, EC1, SE11, EC4, SE1, SW4, EC2, SE17, SW18, SW9, SW13, EC3, SE5, N1, SW12, E2, E1, SW2, E1W, SE16, E8, E14, SW1V, W1H, SW1X, SW1P, W1U, W1W, WC1X, W1G, WC1N, W1T, SW1A, SW1W, W1A, SW1Y, WC2A, EC1V, NW6, NW3, NW10, NW5, SW15, SW14, SW19, SW16, SE19

If you fall outside of our catchment area, please get in touch with Manuel or Alexander at and we will try our best to accommodate you.

When can I get my order delivered?

We offer delivery every day of the week. If you order from our online shop, you can choose up to 20 days in advance with three different time windows:

8:00 – 9:30, 12:00 – 13:30 and 16:00 – 17:30.

Where can I find shop opening times, phone numbers and addresses?

Please visit for up-to-date information about our shops.

What should I do with my packaging?

The box you receive is made of craft cardboard, so it is easily recycled, and we have also moved to plant-based biodegradable cellophane for all other containers.

How can I stay up-to-date with everything Sally Clarke?

You can subscribe to our mailing list:

Or follow our Instagram accounts:




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Contact Us

For all Restaurant enquiries please email: or call 020 7221 9225

For all Shop online enquiries please email:

For all Shop enquiries please email: or call:

020 7229 2190 (Campden)
020 4511 6161 (Westbourne Grove)

For Wholesale Bakery enquiries please email:

You may also quickly find answers to your questions on our FAQ page.